Unopened Items:
If the item is unopened and not damaged, you will receive a full refund, minus any shipping, handling and restocking fees. Items that are shipped directly from the manufacturer/distributor may be subject to a restocking fee as well. In most cases, refunds will be given via the same method that they were originally paid for.

Non-Defective Items That Have Been Opened and/or Used:
All items must be placed in their original packaging and include all the original packaging materials, printed materials, warranty cards, etc. and in resalable condition. Non-defective items that have been opened and used will be subjected to shipping, handling and restocking fees.

Defective Items:
During the 30-day return period, any defective items will be handled by Humboldt Organics. After the 30-day return period, refer to the manufacturer's warranty. In an effort to provide its customers with the highest degree of customer service, Humboldt Organics may, at its discretion, honor the manufacturers warranty after the 30-day return period, however, you will be responsible for shipping and handling fees. If an item is returned to Humboldt Organics as defective, and it is determined that there was nothing wrong with the product, then you will be responsible for any shipping and handling fees incurred. This will also be the case if anything has been done to the product to void the warranty.

Broken Glass:
Humboldt Organics does not accept returns on glass products in which the glass has been cracked or otherwise broken. If you feel the glass was damaged during transit, please refer to "Items That Arrive Damaged".

Items That Arrive Damaged:
If you suspect that items were damaged during shipping, inform the driver or simply tell the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items A.S.A.P. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability.

Return Procedure:
Before sending back any returns, you must first call Humboldt Organics at 707-840-9683 to receive an R.A.# (Return Authorization Number). Please write this number in big letters on the outside of the shipping box to avoid having it sent back to you unopened. The R.A.# Issued to you will be good for up to 21 days, but the items must still be sent back to us within the 30-day return period.